Privacy Policy

How Stem Arboriculture collects, uses, and protects your personal information.

Last updated: [PLACEHOLDER — insert date]

Stem Arboriculture ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal information you voluntarily provide when you contact us through our website contact form or by phone or email. This may include:

Name
Email address
Phone number
Suburb or property address
Details of your enquiry or project

We do not collect sensitive information (as defined under the Privacy Act) through our website contact form.

2. How We Use Your Information

Personal information collected is used solely for the purpose of responding to your enquiry and providing arboricultural consulting services. We do not sell, rent, or share your personal information with third parties, except:

Where required by law or a court order
With service providers who assist us in delivering our services (e.g. email delivery), subject to confidentiality obligations

3. Website Data

Our website does not use analytics tracking services or advertising cookies. [PLACEHOLDER — update this if you add Google Analytics, Meta Pixel, or similar.] Standard web server logs may record IP addresses for security purposes only.

4. Contact Form Security

Enquiries submitted via our contact form are transmitted securely over HTTPS and delivered to our email address. Form submissions are rate-limited to prevent misuse.

5. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us at graeme@stemarb.com.au. We will respond within a reasonable timeframe.

6. Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

7. Complaints

If you believe your privacy has been breached, please contact us first at graeme@stemarb.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be available at this page, with the "last updated" date revised accordingly.

9. Contact

Stem Arboriculture
42 Newbay Close, Barwon Heads VIC 3227
0400 260 484
graeme@stemarb.com.au